Support

Email support@tidyfieldapps.com. We reply within one business day, and within 24 hours for anything that stops you working.

Tell us which product you use, what you expected and what happened. Screenshots help, and so does your platform (Excel version, Google account type, or Confluence site URL).

Help for each product

Billing, receipts and cancelling

Products bought on a Tidyfield website are sold through Lemon Squeezy, our reseller and merchant of record. Your receipt email has a link to manage your subscription, update your card, download invoices or cancel. You can also email us.

Inherit Edit Restrictions for Confluence is billed by Atlassian through the Atlassian Marketplace; manage it in your Confluence site's app settings.

Refunds

For anything bought on a Tidyfield website, email us within 14 days of a purchase or renewal for a full refund. Atlassian Marketplace purchases follow Atlassian's refund policy.

Licence keys

Lost a key? Search your email for "Lemon Squeezy" or "Tidyfield". If you cannot find it, email us from the address you bought with and we will resend it.

Reporting a security problem

Email support@tidyfieldapps.com with "Security" in the subject. We acknowledge security reports within one business day and fix confirmed issues as a priority.

Inherit Edit Restrictions for Confluence: common questions

When you write, include:

• Your Confluence site URL.
• What you expected and what happened.
• The page id (from the page URL) and, if possible, a screenshot of the relevant row in the app's activity log (Confluence settings > Apps > Inherit edit restrictions).

Common questions:

A new child page did not inherit. Events reach the app with a delay of up to a few minutes. If it still has not changed: check the space's settings tab (Space settings > Integrations > Inherit edit restrictions) for a "needs attention" notice, and that inheritance is on for the space. If the tree is view restricted, the app needs view access: open the top page, choose Inherit edit restrictions from the page menu, and click "Give the app view access".

The app appears as an editor on my pages. That is expected. The app adds its own user so it can keep the page in sync later. Remove it from a page to stop automation for that page.

I want to revert a change. Open the activity log and click Undo on that row. Undo only works while the page still has the editors the app set.

A page shows "Failed: an editor cannot view this page". Confluence requires editors to be able to view the page. Add that person or group to the page's (or its parent's) view restrictions, or remove them from the parent's editors, then run Apply again.

Feature requests and bugs: email us or use the Marketplace "Support" link.

Status: the app runs on Atlassian Forge; see https://status.atlassian.com for platform incidents.